Frequently Asked Questions

Do you move furniture and clean floors underneath?

Yes, we can carefully move most furniture items and clean under it provided you’ve removed all items from the surfaces and insides of the furniture item. We will also put the furniture back in place with protective pieces underneath. We can not move some items of furniture such as: beds; electronics; appliances; pianos; pool tables; aquariums; antiques; potted plants; connected sectional or modular furniture; furniture with items on the surfaces or inside; and any furniture that may be damaged or cause damage by moving.

What needs to be done to prepare for the floor cleaning?

To prepare for your cleaning: remove all items from the surfaces and all contents from the inside of any furniture you would like us to move and clean under. Vacuum all to be cleaned (returning furniture to it’s original place), Remove any small items from the areas to be cleaned, such as trash cans, ottomans, toy boxes, floor lamps, personal items, etc. Please also remove any baby gates or pet gates you may have installed in the areas we will be cleaning.

What do you consider an area of floor cleaning?

An area is any room up to 300 square feet. L-shaped, combined areas, and areas 300 square feet or over count as 2 or more areas.

What is your cancellation policy?

We require a minimum of 24 hours notice or a $50 cancellation fee may be applied to the rescheduled service. If you need to cancel after our business hours, please leave a voice mail or send an email.

Do you need to use my utilities?

Our truck-mounted system uses on-site cold water. Heavily soiled carpet and hard floor cleaning requires on-site electricity for scrubbers, and cold water.

How long does it take the carpet/upholstery to dry?

Typical carpet cleaning drying time ranges from 12 – 24 hours at 50% or lower indoor humidity. Upholstery typically dries in 6 to 12 hours. Keeping the indoor air dry (below 50% humidity) and moving will promote drying.

Can we walk on the floors after the cleaning?

Yes, you can walk on the floors after the cleaning. You’ll want to keep the traffic to a minimum, avoid wearing shoes and be careful when walking from the damp carpet to hard surfaces, it can be very slippery.

Is the cleaning safe for my kids and pets?

Yes, our products and methods are safe for people, pets, and the planet. We use the safest and most-effective products available.

Question Not Listed – Give Us A Call Or Email